Shipping policy

SHIPPING POLICY

Processing time

Once payment is confirmed, orders are prepared and dispatched within 1 to 3 business days.

Delivery times and shipping costs

• Iberian Peninsula (Continental Portugal and Spain) CTT Expresso (with tracking) — 1 to 5 business days — €3.90
• Iberian Peninsula (Continental Portugal and Spain) — Orders over €29.90 CTT Expresso (with tracking) — 1 to 5 business days — Free
• Germany, France, Italy, and Insular Portugal and Spain UPS (with tracking) — 4 to 10 business days — €9.90
• Germany, France, Italy, and Insular Portugal and Spain — Orders over €49.90 UPS (with tracking) — 4 to 10 business days — Free
• Rest of Europe UPS (with tracking) — 7 business days — €15

The delivery times above begin once the order has been dispatched (i.e. after the processing time stated above) and are estimates provided by the carriers, which may change for reasons beyond our control (weather conditions, strikes, customs, among others).

The carriers listed in this policy are those we typically use, but we reserve the right to use an equivalent alternative carrier whenever justified for operational or force majeure reasons, without this affecting the estimated delivery time or shipping cost agreed with the customer.

Delays, lost shipments and incorrect address

If your order is significantly delayed or does not arrive at its destination, please contact us at team@thepinchspices.com so that we can open a claim with the carrier.

We are not liable for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer at the time of purchase. In such cases, any re-shipping costs may be charged to the customer.

Customs and import duties

For orders shipped to countries outside the European Union, customs duties, import taxes, or other charges may apply. These are the customer's responsibility and are not included in the product price or shipping cost.

For any questions or assistance, please contact us: team@thepinchspices.com